Definitions of the terms that come up most in delivery management, last-mile logistics and supply chain operations — written for teams running real operations in India.
A status that means a courier visited the delivery address but could not complete the handover. Understanding causes — and using AI to optimise second attempts — directly reduces RTO rates.
Read definitionThe predicted date and time a shipment, vehicle or person is expected to reach its destination. Modern delivery software calculates ETAs dynamically using live GPS, traffic and historical data.
Read definitionA distribution network where shipments from multiple origin points (spokes) consolidate at a central facility (hub) before being dispatched onward. The backbone of FMCG, pharma and courier networks in India.
Read definitionA designated location — shop, pharmacy, locker or courier office — where customers collect or return parcels instead of relying on home delivery. Reduces failed deliveries and last-mile costs.
Read definitionWe add new definitions regularly. Request a term and we'll cover it in the next update.