ZenDMS takes incoming orders and assigns them to the optimal driver or 3PL based on zone, capacity, SLA and skill in seconds. It provides a live operational board showing real-time status, so dispatch teams run the day without allocation sheets or status calls.
Manual allocation becomes impractical beyond a few dozen jobs. As volume rises, assignment slows, fairness drops and exceptions break the plan. Software-driven dispatch handles assignments in seconds and holds accuracy through the shift.
Set assignment logic once by zone, vehicle type, capacity, driver skill, SLA and cost. The software allocates the whole board in one pass across captive drivers and 3PL partners with nothing left pending.
All drivers, jobs and statuses on a single live view. Teams see what is dispatched, in progress or at risk and act from one screen rather than chasing updates through calls.
Handle no-shows, late pickups, breakdowns and priority orders instantly. Reassign in one tap; changes push to the driver app with recalculated routes and ETAs.
Five software-managed steps that let dispatchers focus on exceptions, not data entry.
Orders arrive from OMS, ERP, TMS or CSV, geocoded and ready to allocate.
The rules engine matches each order to the best driver or 3PL by zone, capacity, SLA, skill and cost in a single pass.
Assigned jobs push to the driver app with sequence and turn-by-turn navigation, with offline support for low-signal routes.
The dispatch board shows progress, ETAs and SLA risk in real time, with alerts when jobs slip.
Move jobs between drivers, pull in 3PLs or reprioritise instantly. Route and customer ETA update automatically.
Encode zone ownership, vehicle constraints, driver skill, SLA priority and cost-to-serve. Let the engine allocate hundreds of orders consistently every morning.
Assign captive drivers and contracted carriers from one board. Scale with 3PLs during peaks; consolidate in-house when volume eases, without a second system.
Real-time control view of drivers, jobs and exceptions. Filter by zone, route or status; run the entire shift from one screen instead of message threads.
Manage next-day route plans, same-day on-demand jobs and bulk uploads on the same platform, with appropriate assignment logic for each.
Late starts, long stops, route deviations and at-risk SLAs surface as alerts, enabling intervention before customer impact.
Track cash-on-delivery per job as collected, so cash reconciles against dispatch at shift end without manual cross-checking.
Results from ZenDMS dispatch deployments across retail, FMCG, manufacturing and 3PL operations.
Route optimization determines the most efficient stop sequence. Dispatch management decides which driver or 3PL receives the work, releases it, and manages real-time operations. On ZenDMS, they operate on the same platform — auto-assigned jobs arrive pre-optimised, and mid-shift reassignments re-sequence automatically.
Software that assigns delivery or service jobs to drivers and carriers and manages them in real time. It auto-allocates orders by rules, releases them to a driver app, and provides dispatchers a live board to monitor progress and handle exceptions, replacing manual allocation sheets and status calls.
Route optimization determines the best stop sequence for one vehicle. Dispatch decides which driver or 3PL receives work and runs the entire operation live. ZenDMS combines both on one platform, so assigned jobs arrive pre-sequenced.
Yes. Captive drivers and contracted carriers sit on the same board, and the rules engine assigns to whichever delivers the best outcome by zone, SLA and cost.
Yes. Scheduled next-day routes, same-day on-demand jobs and bulk uploads are all supported, with assignment logic applied to each as it arrives.
Jobs can be moved to another driver or 3PL instantly. The change pushes to the driver app; route and customer ETA recalculate automatically.
Bring a real morning of orders and your driver and 3PL mix. We auto-assign and run it on a live board in a 30-minute working demo.