Proof of Delivery That Builds Trust at Every Drop
In the last mile, delivery confirmation isn’t just a checkbox. It’s your customer experience, your brand trust, and your operational visibility.
ZenDMS offers smart, flexible, real-time Proof of Delivery (POD) so you capture every successful delivery with accuracy, speed, and transparency.
POD Methods Built for Real-World Challenges
Digital Signature Capture
Customers sign directly on the delivery agent’s app — clean, fast, paperless.
Photo/Video Evidence
Drivers can instantly capture delivery at the doorstep, shelf, or warehouse — including damaged goods if needed.
Secure OTP or QR Code Confirmation
For high-value or sensitive deliveries, customers verify receipt with a one-time password or QR scan.
Geolocation & Timestamping
Every delivery is geotagged and time-stamped automatically — ensuring authenticity and accountability.
Flexible Proof of Delivery — Customized to Your Business
Not all deliveries are the same — and neither should your proof of delivery be. ZenDMS gives you the power to customize POD options based on what matters most to your business, your customers, and your delivery scenarios.
Customer Type
Tailor proof of delivery based on B2B or B2C customers to align with expectations and regulations.
Order Value & Sensitivity
High-value or fragile items? Apply stricter POD types like signature, OTP, or image capture.
Location-Based Rules
Adapt POD protocols depending on delivery zones, security requirements, or local mandates.
Delivery Scenarios
Whether it's a contactless drop, warehouse dispatch, or doorstep delivery — choose the POD that fits.
Real-Time Visibility for Operations Teams
While drivers capture PODs in seconds, your back-office teams get instant updates:
- Live POD dashboard — by order, route, agent
- Exception alerts (missing POD, damaged delivery, failed delivery)
- Auto-archiving for audit and customer service queries
No more chasing drivers. No more delivery disputes. Just seamless visibility and faster closures.
Why ZenDMS POD is Better Than Others
| Feature | ZenDMS Advantage | Competitor Limitation |
|---|---|---|
| Multiple POD Options | Signature, photo, OTP, QR — all in one seamless flow. | Limited to one or two static methods. |
| Real-Time Sync | Live sync with central system for immediate visibility. | Delay in delivery visibility due to batch uploads. |
| Customizable Workflows | Custom rules based on order type, value, or region. | Rigid one-size-fits-all POD process. |
| Offline Capture Support | Capture POD even offline — auto syncs when back online. | Requires uninterrupted internet connection. |
| Instant Exception Logging | Log damage, refusals, and wrong addresses in real time. | Manual and delayed issue reporting. |
ZenDMS Ideal For
Built for businesses with multi-drop deliveries, high-volume last-mile, or regional-to-urban distribution networks:
E-commerce
F&B
Healthcare
Manufacturing
Courier
